Privacy policy

Last updated: October 3, 2025

Introduction

KLO operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”).
KLO is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using any of our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you.
We may collect or process the following categories, depending on how you interact with our Services:

  • Contact details: Name, address, phone number, and email address.
  • Financial information: Payment method, card details, transaction history, and billing information.
  • Account information: Username, password, and preferences.
  • Transaction information: Items viewed, purchased, returned, or exchanged.
  • Communication history: Messages or support requests sent to us.
  • Device & usage data: IP address, browser type, and interaction logs.

Personal Information Sources

We may collect personal information:

  • Directly from you (when creating an account, making a purchase, or contacting us).
  • Automatically through cookies or device analytics.
  • From service providers (for payment, shipping, and support).
  • From marketing partners or third parties that help us personalize your experience.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  1. To Provide and Improve Services – Process orders, payments, deliveries, and returns; manage your account; and personalize your shopping experience.
  2. Marketing & Advertising – Send promotional messages or show personalized ads (you may opt out anytime).
  3. Security & Fraud Prevention – Detect and prevent unauthorized activity or fraud.
  4. Customer Support – Respond to inquiries, requests, and service needs.
  5. Legal Compliance – Fulfill legal obligations, respond to lawful requests, and enforce policies.

How We Disclose Personal Information

We may share personal information:

  • With Shopify, and other vendors or service providers that assist us in running the store (e.g., payment processors, fulfillment centers).
  • With marketing partners, where legally permitted, for personalized advertising.
  • When you consent or direct us to do so, such as via social media integrations.
  • Within our corporate group or affiliates for administrative purposes.
  • During business transfers (e.g., mergers, acquisitions, or restructuring).

Relationship with Shopify

Our website is hosted by Shopify, which also collects and processes data related to your usage.
Information you provide is transmitted to Shopify to help us operate efficiently.

Shopify may process your data for analytics and personalized marketing as described in their privacy policy.
To learn more about how Shopify handles personal information, visit:
👉 Shopify Privacy Policy

Third-Party Websites and Links

Our Services may contain links to external sites or platforms.
We are not responsible for their privacy or security practices. Please review the privacy policies of those third-party websites before providing your information.

Children’s Data

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from them.
If you believe a minor has provided us with information, please contact us immediately for deletion.

Security and Retention

We use commercially reasonable safeguards to protect your information.
However, no system is 100% secure, and we cannot guarantee absolute security.
We retain data as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access / Know the personal information we hold about you.
  • Delete your personal data.
  • Correct inaccurate information.
  • Receive / Transfer a copy of your data.
  • Opt out of targeted advertising or data sharing.

To exercise these rights, contact us at:
📧 kmotivesus@gmail.com
or through our Contact Page.

We will not discriminate against you for exercising your rights.

International Transfers

Your information may be processed in countries outside your residence, including the U.S. and Korea.
If transferred from the EU or UK, we comply with recognized legal frameworks such as the Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.
When we do, we’ll update the “Last updated” date above and post the revised version on this page.

Contact Us

If you have questions or requests about this Privacy Policy, please contact us at:

JAB Motives Inc.
565 N. Alexandria Ave #4, Los Angeles, CA 90004, USA
📧 kmotivesus@gmail.com

Legal Information

This policy applies to KLO Beauty, operated by JAB Motives Inc., Los Angeles, CA, USA.
JAB Motives Inc. is the legal entity responsible for all sales, data handling, and customer service on klo-beauty.com.