Refund policy

At KLO, we’re dedicated to making sure your shopping experience is always a great one — even if a return is needed.
If you receive a damaged or incorrect product, we’ll make the process smooth and easy.
Our goal is to keep you shopping with confidence, knowing we’re always here to help!

Quick & Easy Returns

  1. You have 10 days from the date you receive your order to request a return.
  2. To be eligible, the item must be unopened, unused, with tags attached, and in its original packaging.
  3. For hygiene reasons, opened or used beauty products cannot be returned.
  4. Please keep your receipt or proof of purchase for a smooth process.

How to Start a Return

  1. Contact Us First – Submit your request via our Contact Us page with your order details and a photo of the item’s condition.
  2. Get Approval – Once approved, we’ll provide instructions for sending the item back.
  3. Ship It Back – Send your package securely to:

KLO Returns Center
565 N. Alexandria Ave #4, Los Angeles, CA 90004, USA

When We Cover Shipping Costs

  • Defective or Damaged Product – If the item arrives broken or faulty.
  • Wrong Item Shipped – If you receive an incorrect item.

When Shipping Costs Are Your Responsibility

  • Change of Mind – You decide you no longer want the product.
  • Correct Item, Not As Expected – The order was correct but didn’t meet your expectations.
  • Opened/Used Products – For hygiene reasons, these cannot be returned.
  • Past the 10-Day Return Window or Incorrect Shipping Address Provided.

Refund Processing Timeline

Once we receive and inspect your return, you’ll receive an email confirmation.
If approved, a refund will be processed to your original payment method within 3–5 business days.
Processing time may vary depending on your payment provider.

Exchanges

The fastest way to get the item you want is to return the original for a refund and place a new order.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Sale items
  • Gift cards
  • Certain personal care and beauty products (due to hygiene regulations)

Our Quality Promise

At KLO, we carefully inspect all returned items.
Returned beauty products are never resold — they are disposed of properly to ensure safety and authenticity.

Contact Information

For all return or refund inquiries, please contact us at:
📧 kmotivesus@gmail.com
or via our Contact Us form.

Legal Information

This policy applies to KLO Beauty, operated by JAB Motives Inc., Los Angeles, CA, USA.
JAB Motives Inc. is the legal entity responsible for all sales, payments, and customer service on klo-beauty.com.